Need help with a sports card scan, parallel lookup, portfolio export, or SlabScan Pro subscription? Reach out below and our team will respond within 24 hours.
When reporting a missing card or parallel variation, please include the sport, year, brand/set (e.g., 2024 MLB Topps NOW), player name, card number, parallel or serial number, and your device/OS version.
✉ support@maplebyte.xyzHold your phone slightly angled under diffused light to avoid direct glare on chrome finishes, prizms, or graded slab cases. Make sure the player name, card number, and any slab label or serial stamp are inside the camera frame.
Yes! When saving a card from a single scan or the Rapid Batch Queue, you can choose between Raw condition (Near Mint, Lightly Played, etc.) or Graded Slab and select the grading company and numeric grade.
Open Settings → Subscription inside SlabScan and tap Restore Purchases, or manage your billing directly through your Apple ID or Google Play subscriptions page.
Yes! Go to Settings → Your Collection and select Export Collection (CSV) or Export JSON to export your entire collection, slab grades, folders, and purchase costs.
You can permanently delete your account and all cloud-synced collection records inside the app by navigating to Settings → Account → Delete Account, or by emailing support@maplebyte.xyz. Review our Privacy Policy and Terms of Service for full details.