Need help with a card scan, set checklist, portfolio export, or PokéScan Pro subscription? Reach out below and our team will get back to you within 24 hours.
When reporting a missing card variant or scan issue, please include the card name, set name, card number (e.g., 199/165), language, and your device/iOS or Android version.
✉ support@maplebyte.xyzPlace the card on a flat surface in good lighting and frame the entire card inside the scan guides so the card name, collector number (bottom corner), and holo/variant finish are clearly visible. Avoid heavy sleeve glare when possible.
In the scanner, capture multiple cards back-to-back. Each recognized card is added to your Review Queue where you can adjust quantities, select raw conditions or grading companies (PSA, BGS, CGC), choose a destination binder/folder, and save the entire batch at once.
Open Settings → Subscription inside PokéScan and tap Restore Purchases, or manage your billing directly through your Apple ID or Google Play subscriptions page.
Yes! Go to Settings → Your Collection and choose Export Collection (CSV) or Export JSON to download your full inventory, quantities, grades, and purchase costs at any time.
You can permanently delete your account and all cloud-synced collection records inside the app by navigating to Settings → Account → Delete Account, or by emailing support@maplebyte.xyz. Review our Privacy Policy and Terms of Service for full details.